Returns and Refunds Policy

At Bathroom City, we want you to be completely satisfied with your purchase. If your new bathroom fixtures aren't quite right, you can return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or our online portal with your order number and the reason for your return.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Arrange Collection or Drop-off

  Choose between our pallet collection service for large items like bathtubs or use a tracked courier for smaller accessories and taps.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund back to your original payment method within 7-10 business days.