Frequently Asked Questions
Everything you need to know about shopping with Bathroom City
How much does delivery cost and how long does it take?
Standard delivery typically takes 3-5 working days. Shipping costs are calculated at checkout based on the weight and dimensions of your items, as well as your location. We offer free shipping on selected luxury suites and orders over a specific threshold.
What is your return policy for bathroom fixtures?
We offer a 14-day return window for most products, provided they are in their original packaging and have not been installed. Please note that for hygiene reasons, certain items like toilet seats cannot be returned once the protective film is removed.
Do your products come with a warranty?
Yes, all our products come with a minimum 12-month manufacturer's guarantee. Many of our premium taps, showers, and enclosures carry extended warranties ranging from 5 to 25 years for added peace of mind.
What should I do if my items arrive damaged?
Please inspect your delivery immediately. If you notice any damage, especially to fragile items like ceramics or glass, notify our customer service team within 48 hours of receipt so we can arrange a swift replacement.
Do you offer professional installation services?
Bathroom City is a specialist retailer and does not provide direct installation. However, we provide detailed technical specifications for all products to assist your qualified plumber or contractor in the fitting process.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our partner providers to help you spread the cost of your renovation.